Healing, learning and improving from harm: National adverse events policy 2023
Te whakaora, te ako me te whakapai ake i te kino: Te kaupapa here ā-motu mō ngā mahi tūkino 2023
Pito kōrero hou tonu
National adverse events policy 2023 feedback summary
11 Jan 2023
A summary of the feedback and responses from public consultation on the revised Healing, learning and improving from harm: national adverse events policy 2023 is now available.
New e-learning resource available – Human Factors | Ngā Āhua Tangata in health care
13 Dec 2022
The Health Quality & Safety Commission (the Commission) today released a new e-learning module on Human Factors | Ngā Āhua Tangata in health care.
Applications open for next Ako tahi hei whakapai ake i te kounga | Improving together: Advisors programme
10 Aug 2022
Applications for 2022/23 are now open for the Health Quality & Safety Commission’s quality improvement education programme Improving together: Advisors, following a successful pilot in 2021/22.
Code of expectations for health entities’ engagement with consumers and whānau
The code of expectations for health entities’ engagement with consumers and whānau sets the expectations for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
Pou hihiri, Pou o te aroha | Healing and learning from harm
Pou hihiri, Pou o te aroha | Healing and learning from harm was developed by the Diana Unwin Chair in Restorative Justice and Stella Maris productions in consultation with several health sector and Māori partners, and funded by the Commission.
Masterclass with Professor Erik Hollnagel
1 Aug, 2017
In this masterclass Erik will present on a modern view of safety, Safety II and resilience engineering, and building resilience in healthcare.
Delivering resilient health care - a workshop with Professor Erik Hollnagel
13 Dec, 2018
The Health Quality & Safety Commission is hosting another workshop with Professor Erik Hollnagel, this time with a theme of applying the theory of Safety II concepts into practice.
Using restorative approaches to heal and learn: Humanising harm
26 Jul, 2022
Have you observed or been affected by health care harm? For example, a complaint, adverse event, or conflict?